Insurance and Billing Policies
Understanding Your Insurance Benefits We accept almost all forms of insurance, including Worker’s Compensation plans. However, there are literally hundreds of insurance plans out there today, each...
View ArticlePersonal Attention
What Personal Attention Mean? When we say that we provide “personal attention” it means that our full attention will be focused on you during your appointment. That means that we don’t split your time...
View ArticleMedical Billing and Insurance Terms – Defined
The Jargon of Medical Billing and Reimbursement The terms used to describe medical billing and reimbursement may seem complicated at first, but they are really not very complicated once you know what...
View ArticleInsurance Network Questions
Do You Accept ____ Insurance? As a general rule we accept all forms of health and auto insurance. However, there are certain networks to which we cannot gain membership. We encourage providers to...
View ArticleCash and Fee Discounting Policy
In some circumstances, Terry Rehabilitation & Testing, Inc, may be able to extend a discount to those without health insurance coverage or those with a bona fide medical/financial hardship. A...
View ArticleExplaining Medical Billing and Claims
Can Anyone Really Explain This? This is the best way that I can think of to explain how medical services are billed and paid for, and it’s by using something that everyone understands – a restaurant....
View ArticleNotice of Privacy Practices
THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. If you have any questions, please contact our...
View ArticleRefund/Return Policy
From time to time, we may have to issue a refund for a patient or insurance payment. The terms for refunds vary, based on the circumstances. Refund Terms – Insurance Payments In most circumstances,...
View ArticleBilling/Statement FAQs
Every month we receive calls regarding patient statements. Most of the questions we are asked are very similar, and fall into the same major categories: Category #1 – Same or Similar Amount Due 2...
View ArticleFor State Farm Policy Holders
Approximately 10% – 15% of our therapy is provided to patients who were injured in a car accident. This area of therapy is rife with fraud and abuse, partially due to the rules regarding these claims,...
View ArticleDoes Dad Really Have Medicare?
A son or daughter (or in-law) will frequently have to take over care for an elderly relative, without any advance notice. Due to the number of alternative plans available today, well-meaning relatives...
View ArticleUpdate: Superior Health
Due to continued problems with obtaining correct/consistent information from provider and customer service representatives, we will be unable to accept Superior Health Plan patients, using their...
View ArticleBilling Questions?
I’m sorry…I feel your pain, believe me!I am not at all patient when a company I patronize messes up my account….I recently utilized an outside billing company to do an audit of our Accounts...
View ArticleAARP Medicare Complete
This insurance card often does not specify the insurance plan responsible for paying therapy claims. In most cases we can start treatment immediately, occasionally we may require some time to research...
View ArticleAmerigroup Authorizations
Beginning April 18, 2016, Amerigroup will require all therapy authorization requests to originate from the referring physician’s office. The rules for Amerigroup therapy authorizations have changed...
View ArticleHumana HMO Gold
This HMO program is for Humana Gold HMO Medicare Advantage customers only. We are in network with all other Humana plans! We’re Still Not In Network After over an hour on the phone and several “mean...
View ArticleCan I Just Pay the Cash Discount Price?
If you have a high deductible, a “Cash Discount” sounds like something that could save you money…but the devil is in the details, as the saying goes. What is a Cash Discount? Like a menu, every medical...
View ArticleMolina Healthcare
We have been members of the Molina provider network since 2012, however last fall, Molina refused payment on services on the grounds that we were not in their provider network. Current Status –...
View ArticleNorth Texas Specialty Physicians (NTSP)
Due to policy and procedures established by your insurance company, you may experience a delay of up to 30 days before starting physical therapy. The situation is currently not under our control....
View ArticleMean Tweets for YOUR Benefit
I am a very compassionate and congenial person. That’s why I’m a PT. So why do I mean tweet insurance companies? The Squeaky Wheel Gets the Oil When I have a conflict with an insurance company, it’s...
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